Zürcher Nachrichten - Capital.com Strengthens European Operations with Expanded Customer Service Hub in Bulgaria

SOFIA, BG / ACCESS Newswire / November 24, 2025 / Capital.com, the high-growth trading platform and fintech group, today announced the expansion of its operations in Bulgaria with the opening of a new office at Sofia's Office X Business Garden and a 51% increase in local headcount over the past year. This development aligns with the company's strategy to build specialised centres of excellence across key functions, with Bulgaria leading the way in customer service.

Building on its established presence in Sofia and complementing its technology hub in Poland, Capital.com plans to invest up to €5 million into its operational infrastructure to create a centre of excellence for customer service and one of the best workplace experiences in the industry. The Bulgaria hub will set the gold standard for service quality, responsiveness, and multilingual support, playing a pivotal role in supporting clients worldwide while fostering a culture of collaboration, learning, and excellence.

"Bulgaria has been an important part of our growth story for years," said Eugene Lemesh, Chief People Officer, Capital.com. "We've strengthened our operations with a new office in one of Sofia's most sought-after business districts and grown our headcount by more than 50%. But this is just the beginning. As part of our strategy to build dedicated centres of excellence across the company, we're investing up to €5 million to establish a world-class customer service hub in Bulgaria. By combining top technology talent in Poland with exceptional client support in Bulgaria, we're positioning our Technology and Operations teams to serve traders better, faster, and smarter than ever before."

Capital.com operates dedicated hubs for its core functions - a customer service centre of excellence in Bulgaria, and a technology and engineering hub in Poland. The company's technology hub in Poland now employs more than 430 people, while its Sofia-based team has grown by 51% over the past year to reach 100 employees. The expansion of Capital.com's Bulgaria hub is led by Elpida Gavril, Global Head of Operations, who oversees all operational functions, including Customer Service, across the group.

Capital.com's Sofia-based customer service team provides round-the-clock, multilingual customer support across email, phone and live chat, serving clients in Europe, the Middle East, and beyond. On average, Capital.com's support teams respond to client queries in under 60 seconds via chat and under two hours via email, reflecting the company's focus on accessibility and efficiency.

Across the group, the company has over 1,100 employees in 11 global locations, including London, Dubai and Limassol and Melbourne, and continues to strengthen its foundations for long-term, sustainable growth.

Q3 growth

The expansion of Capital.com's new customer service hub follows a robust third quarter where Capital.com reported total trading volumes of $744 billion. Despite seasonal moderation, trading across several asset classes continued to show growth.

• Equities: +5.2% quarter-on-quarter, supported by sustained investor interest in AI and tech stocks.

• Crypto Securities: +53.9% quarter-on-quarter, reflecting rising engagement in digital assets.

• FX and Commodities: experienced temporary declines of -17.1% and -12.2%, respectively, in line with market seasonality.

Capital.com executed more than 45.7 million trades in Q3, maintaining its position as a platform with strong trader engagement.

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For further information please contact:

Capital.com
Shamillia Sivathambu, Head of PR
[email protected]
+44 7900 016 469

Notes to editors

About Capital.com

Capital.com is a high-growth fintech company empowering people to participate in financial markets through user-friendly and innovative online trading platforms. Launched in 2016, its intuitive award-winning platform -available on web and app -enables investors to trade thousands of world-renowned markets. To help users inform their trading decisions , the platform is fitted with robust risk management controls, transparent pricing and extensive educational content to support clients in their trading journeys.

Capital.com is one of the fastest-growing trading platforms in the sector with client trading volumes exceeding $1trillion. In 2024, the company was recognised as the fastest growing tech-enabled platform in the Middle East and Cyprus for the third-straight year by Deloitte Technology's Fast 50 programme.

Capital.com has a global network with offices located in leading business and financial centres including London, Dubai, Warsaw, Nassau, Sofia, Limassol, and Melbourne. Capital Com (UK) Limited is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 793714. Capital Com SV Investments Limited is Authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC), under licence number 319/17. Capital Com Australia Pty Ltd is authorised and regulated by the Australian Securities and Investments Commission (ASIC) under AFSL Number 513393. Capital Com Online Investments Ltd is a Company registered in the Commonwealth of The Bahamas and authorised to carry out Securities Business by the Securities Commission of The Bahamas with licence number SIA-F245. Capital Com Mena Securities Trading LLC is authorised and regulated by the Securities and Commodities Authority (SCA), under license number 20200000176.

To find out more, please visit: www.capital.com

This press release is for media use only. It's not intended for individual investors and doesn't include personal advice or recommendations.

DISCLAIMER

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Depending on the company, between 60% - 79.58% of retail investor accounts lose money when trading CFDs with Capital.com Group. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Crypto Derivatives are not available to Retail clients registered with Capital Com (UK) Ltd. Spread bets are available only to UK clients.

The value of shares and ETFs bought through a share dealing account can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

Capital Com (UK) Limited ("CCUK") is registered in England and Wales with company registration number 10506220. CCUK is authorised and regulated by the Financial Conduct Authority ("FCA"), under registration number 793714. Capital Com SV Investments Limited ("CCSV") is registered in Cyprus with company registration number 354252. CCSV is regulated by Cyprus Securities and Exchange Commission (CySEC) under licence number 319/17. Capital Com Australia Pty Ltd is authorised and regulated by the Australian Securities and Investments Commission (ASIC) under AFSL Number 513393. Capital Com Online Investments Ltd is a limited liability company (company number 209236B) registered in the Commonwealth of The Bahamas and authorised to carry on Securities Business by the Securities by the Securities Commission of The Bahamas ("SCB") with licence number SIA-F245. Capital Com Mena Securities Trading LLC is authorised and regulated by the Securities and Commodities Authority (SCA), under licence number 20200000176.

Capital.com is an execution-only brokerage platform and the content provided on the Capital.com website is intended for informational purposes only and should not be regarded as an offer to sell or a solicitation of an offer to buy the products or securities to which it applies. No representation or warranty is given as to the accuracy or completeness of the information provided.

The information provided does not constitute investment advice nor take into account the individual financial circumstances or objectives of any investor. Any information that may be provided relating to past performance is not a reliable indicator of future results or performance.

To the extent permitted by law, in no event shall Capital.com (or any affiliate or employee) have any liability for any loss arising from the use of the information provided. Any person acting on the information does so entirely at their own risk.

Any information which could be construed as "investment research" has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication.

SOURCE: Capital Com SV Investments Limited

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